State Farm® Insurance Agent Joan Russell
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Steve Lovejoy
June 10, 2025
5
out of
5
rating by Steve Lovejoy
"Yolanda is a wonderful person, she helped me find the perfect insurance plan for my home and auto insurance."
We responded:
"Thank you, Steve! Yes, Yolanda is a wonderful person & I appreciate you taking the time to acknowledge her with this review. We are grateful that you chose our agency for your insurance needs! Joan"
Crews Foley
June 4, 2025
5
out of
5
rating by Crews Foley
"Very helpful and very kind"
We responded:
"Thank you so much for this 5 star review! We are always here to assist with your insurance needs. Joan"
Daniel Cantillo
June 4, 2025
5
out of
5
rating by Daniel Cantillo
"Josh is a very knowledgeable insurance agent. Fast and friendly service. Made the insurance process easy and stress-free. Great office!"
We responded:
"Thank you, Daniel ! Its not often anyone refers to insurance as Stress Free!!! I'm glad to hear it & Yes, Josh is a consummate professional! I will be certain to acknowledge him for your praise! Thanks again! Joan "
Jonathan Otalvaro
June 3, 2025
5
out of
5
rating by Jonathan Otalvaro
"Had a wonderful experience with Josue Santos. I’ve never spoken to an agent with such grace and knowledge. I will for sure keep working with Josh for the foreseeable future! Thank you so much for all that you did and may this review give some recognition from your boss! Always ask for Josué Santos he’s the best"
We responded:
"Thank you, Mr. Otalvaro! I agree, Josh is the best! He's been with me for over 10 years now & I love getting compliments from all the clients, like yourself, who appreciate him. As his boss, I will be certain to recognize him for his outstanding job! And thank you for choosing our agency for your insurance! Joan "
Michael P
June 3, 2025
5
out of
5
rating by Michael P
"I had to take time out of my busy schedule to rate this State Farm Office located in North Fort Myers, Licensed Agent and Manager Jane Russell. I needed cheaper Automobile Insurance so I stopped in and requested Yolanda Kuss, experienced agent on the premises who cordially assisted me and best advised me on a policy that best suited my needs and financial situation. She is very professional , knowledgeable and personable. You immediately get a sense of comfort when speaking to her. She goes above and beyond to help you ! She provided me with the upmost customer service in obtaining the policy I needed during my visit. I highly recommend this office for all your Insurance needs ! Michael.."
We responded:
"Michael, You are awesome! What a glowing review! We appreciate you & your kind words! Thank you for choosing us for your insurance needs............ and we are always happy to see you when you come by the office! Thanks again, Joan"
Bill Skinner
June 2, 2025
5
out of
5
rating by Bill Skinner
"Yolanda was very helpful and knowledgeable."
We responded:
"Thank you, Bill. I will be certain to recognize her for her hard work. We appreciate you choosing our agency for your insurance needs. Joan"
Tom Brashears
June 2, 2025
5
out of
5
rating by Tom Brashears
"Yolanda was so helpful in giving us several options on insurance for our FL home. Appreciate her patience in getting everything done with us since we were out of state. Thank you again."
We responded:
"Thank you, Tom! Yolanda is a great asset to our team & I appreciate your kind words of praise for her. We are looking forward to seeing you & your wife when you are back in FL! Thanks again for choosing State Farm! Joan"
Samuel Gutierrez
May 31, 2025
5
out of
5
rating by Samuel Gutierrez
"Josh Santos is a very knowledgeable agent and took the time to explain all the coverage questions I have. Definitely recommend!"
We responded:
"Mr. Gutierrez, Thank you for your kind words! Josh has been with our agency for more than 10 years & he is a great asset to our team! We appreciate you choosing our office for your insurance needs! Thanks again, Joan"
Michael Schultz
May 28, 2025
5
out of
5
rating by Michael Schultz
"Yolanda and everyone at the agency were supportive with my interest as a priority I hope to increase my business"
We responded:
"Michael, Thank you so very much for these kind words! Yolanda does work hard & I will be certain to recognize her! Thank you for choosing State Farm! Joan"
Dawn Forman
April 18, 2025
5
out of
5
rating by Dawn Forman
"Yolanda is wonderful! She took very good care of me. She answered all of my questions and concerns! Yolanda is the best and I refer her to everyone I know because she will go above and beyond to make sure you have the right coverage and understand the policy! Thank you Yolanda! 5 stars all the way!!"
We responded:
"Wow, Dawn! Thank you for such a glowing review! I am so very proud of Yolanda & her work ethic! Serving customers like you makes our job worthwhile! I appreciate your kind words & thank you for choosing State Farm for your insurance needs. Joan"
Gail Douglas
April 7, 2025
5
out of
5
rating by Gail Douglas
"I have found this State Farm office to be very pleasant to work with. Recently I have been helped by Yolanda and I feel comfortable talking to her about the issues I have."
We responded:
"Gail, I apologize for this delay in my response. But I am so pleased that you were happy with Yolandas handling of your insurance. Myself and my team are here for you! Thank you for taking the time to write this review! I look forward to meeting you the next time you stop in! Joan "
Tiffany Black
March 10, 2025
5
out of
5
rating by Tiffany Black
"Yolanda Kuss with State Farm has been my agent over the last few years. She is very knowledgeable and good at what she does. Yolanda is a good asset to the State Farm Insurance Agent Team."
We responded:
"Awww Tiffany, thank you so much for this kind review! We are so happy to have you here as our customer, and we love seeing you when you stop in the office. Thanks so much! I will be certain to recognize Yolanda! Joan"
Ryan Freeman
January 10, 2025
5
out of
5
rating by Ryan Freeman
"everybody there is nice Yolanda is awesome she got me fixed up real quick set me up with two insurance policies call momma had a very reasonable price. I am very happy"
We responded:
"Thank you, Ryan! Yes, Yolanda is awesome & I appreciate you letting me know. I will be certain to recognize her for her professionalism! Joan"
Amador Casica
January 3, 2025
5
out of
5
rating by Amador Casica
"Great and fast service."
We responded:
"Thank you, Sir, for this kind review. I see that Yolanda assisted you today & I will be certain to recognize her for this! Happy New Year! Joan"
Cathy Jenkins
December 19, 2024
5
out of
5
rating by Cathy Jenkins
"Yolanda Kuss has been has been very professional, helpful, polite and a pleasure to deal with."
We responded:
"Thank you, Cathy for letting Yolanda and my team handle your insurance needs. We appreciate you, Joan "
Avy Class
November 27, 2024
5
out of
5
rating by Avy Class
"Had a great experience at this office!"
Angie Huertas
November 15, 2024
5
out of
5
rating by Angie Huertas
"Joan and her team are always so helpful I’m so happy to have her as my agent"
We responded:
"Thank you, Angie!"
Theresa Lem
November 14, 2024
5
out of
5
rating by Theresa Lem
"Josh Santos and Joan from State Farm are both great to work with. Great prices too."
We responded:
"Awww thank you, Theresa! Josh has been with our agency for over 10 years now and I greatly appreciate your kind words! Thanks again, Joan"
Augusta Porter
November 11, 2024
3
out of
5
rating by Augusta Porter
"When my husband had an accident . No one came to help us or give us advice my daughter and husband were both injured a car hit us and totaled the car. Then insurance double and daughter was no charged for anything. The car I own now is under my name only and they tell me I don’t have to have my name first on bills and he gets mail and information and I don’t know what’s going on half the time. Even stopped in on the company and told same so it’s still first name in my husbands name and he don’t drive anymore and has nothing to do with my car. It’s really upsetting. Been on hold 6 minute then they dropped my call."
We responded:
"Mrs. Porter, Thank you for taking the time to speak with me just now. To recap, No medical bills were every received for your husband from this accident & only 1 for your daughter which was paid. Of course we care. The hold time for our Claims Department, I do apologize for, I can message them to call you. The last part about the name, the auto policy is controlled by the first named insured. Your husband's name is first, yours is second. As we have discussed before IF your husband calls to remove his name or move his name to second, we can do that but we must speak with him regardless of the fact that the car is titled in only your name. Wishing you the best as always, Joan"
Michelle
November 7, 2024
5
out of
5
rating by Michelle
"Yolanda, is better than having a good neighbor! She’s efficient, excellent customer service, quick with a response. I recommend her to everyone I know!"
We responded:
"Thank you, Michelle! Yes, Yolanda is such an amazing asset to our team! Her 20 + years of experience in the insurance industry shines through! I appreciate your kind words & thank you for choosing our agency in Merchants Crossing for your insurance needs! Joan"
B Dizzle
September 28, 2024
5
out of
5
rating by B Dizzle
"Joan’s team is always helpful and efficient. Great service and support every time. I wouldn’t go anywhere else!"
We responded:
"Thank you, B! We appreciate you! Joan"
Marcus Emilus
September 28, 2024
5
out of
5
rating by Marcus Emilus
"Joan goes above and beyond! She is always there when I need her and makes everything so simple. Highly recommend!"
We responded:
"Marcus, Thank you! I'm proud of my 27 years with State Farm & helping clients like you is why I am here! Thanks again, Joan"
Isaiah Davis
September 28, 2024
5
out of
5
rating by Isaiah Davis
"Joan made getting insurance a breeze! Their friendly approach and quick responses are unbeatable. Fantastic team!"
We responded:
"Thanks, Isaiah! We appreciate your business! Joan"
Liz Rivera Rivas
September 27, 2024
5
out of
5
rating by Liz Rivera Rivas
"My agent at State Farm for many years has been Josh Santos, and he is the best! He has always helped me with my cars, home, and personal insurance policies, and made sure I understand everything and helps me make the best choices for my situation. Besides having a lot of experience, he always has a smile, is easy-going, is flexible, welcoming and friendly. If he was to leave some day, I will really miss him."
We responded:
"Aww, Liz, Thank you! Josh has been with me for over 10 years now and I can not tell you how much your kind words mean to me! Thank you for acknowledging Josh & I will be certain to make sure he is recognized! Joan"
Ed Rakes
September 25, 2024
5
out of
5
rating by Ed Rakes
"Noah went above and beyond! Thank you for all of your help!"
We responded:
"Thank you, Ed! I will be certain to recognize Noah! We appreciate you! Joan"